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Billing & Subscription FAQ
Q: Why am I seeing a charge from "Kanaries.net" on my statement?
Kanaries Data Inc processes payments for all our products, including VizGPT, Pixno, and RunCell. If you see a charge from "Kanaries.net," it's from one of these subscriptions:
- VizGPT (vizgpt.ai) - AI chart maker
- Pixno (photes.io) - AI note taker that turns images, audio, and slides into notes
- RunCell (runcell.dev) - AI agent for Jupyter notebooks
Q: How do I manage or cancel my subscription?
Please visit the website where you originally subscribed to manage your account:
- For VizGPT subscriptions: visit vizgpt.ai and log in to your account
- For Pixno subscriptions: visit photes.io and log in to your account
- For RunCell subscriptions: visit runcell.dev and log in to your account
- For other Kanaries products: visit kanaries.net and log in to your account
Q: I don't remember subscribing. What should I do?
Check your email for a welcome or confirmation message from the product name (VizGPT, Pixno, RunCell, or Kanaries). This will help you identify which service you subscribed to. Then visit that product's website to review and manage your subscription.
Q: Which product am I subscribed to?
Check the amount charged on your statement or look for confirmation emails from:
- VizGPT (vizgpt.ai)
- Pixno (photes.io)
- RunCell (runcell.dev)
You can then log in to the respective website to view your subscription details.